Legal
Terms of Service
Last updated: May 2026
These terms set out the basis on which Adocta Diet Clinic (the “practice”, “we”, “us”) provides private dietetic consultations and related services to you (the “client”). By booking a consultation or completing the intake form, you confirm that you have read and accepted these terms.
Scope of services
We provide private, evidence-based dietetic and nutrition consultations delivered remotely (by secure video, phone, or messaging) and, where arranged in advance, in person in Bristol. We follow the British Dietetic Association’s professional standards and the Nutrition Care Process.
Our service is not a substitute for emergency medical care, mental health crisis services, or your relationship with your GP or specialist consultant. If you are experiencing a medical emergency, please call 999 (UK) or attend your nearest A&E. If you are in mental health crisis, contact NHS 111 (option 2) or the Samaritans on 116 123.
Booking, fees, and payment
Current fees and consultation packages are confirmed in writing before your first appointment. Unless agreed otherwise, fees are payable in advance of each consultation. We accept payment by bank transfer or card, and will provide a VAT-compliant receipt for every transaction.
Where a care package (for example a 3-month or 6-month programme) has been purchased, the fee covers the agreed number of sessions, plan revisions, and messaging support during that period. Unused sessions within an active package can be carried forward by mutual agreement; once the package window closes any remaining sessions are forfeited unless otherwise stated.
Cancellations and reschedules
- Reschedules made more than 48 hours before your appointment: free of charge.
- Reschedules made between 24 and 48 hours before: a single courtesy reschedule per package; subsequent late reschedules may be charged at 50% of the session fee.
- Cancellations or no-shows within 24 hours of the appointment: 100% of the session fee is payable, as the slot can no longer be offered to another client.
- We will always do our best to accommodate genuine emergencies and illness. Please contact us at the earliest opportunity if your circumstances change.
Information you provide
To deliver safe, individualised care we rely on the information you provide in the intake form and during sessions. You agree to provide information that is accurate and complete to the best of your knowledge, and to inform us of any material changes (new diagnoses, new medications, allergic reactions, pregnancy, hospital admissions). We are not responsible for harm arising from material information that was withheld or misrepresented.
Confidentiality and information sharing
Everything you discuss with us is treated as confidential and only shared with third parties (such as your GP or care team) with your explicit written consent — captured on the intake form and reviewable at any time. Limited exceptions apply where disclosure is required by law, by a court order, or where we have a serious safeguarding concern about you or someone else. Full detail is set out in our Privacy Policy.
Professional standards and registration
The practitioner is a Registered Dietitian dual-registered with the Health and Care Professions Council (HCPC, UK) and the Allied Health Professions Council (AHPC, Ghana), and a member of the British Dietetic Association (BDA) and the Ghana Academy of Nutrition and Dietetics (GAND). All clinical practice is delivered in accordance with the HCPC Standards of Conduct, Performance and Ethics and the BDA professional standards.
Limitations of liability
We will deliver our services with reasonable skill and care. To the fullest extent permitted by law:
- We are not liable for outcomes that depend on factors outside our control, including your adherence to agreed plans, undisclosed medical conditions, or independent advice from third parties.
- We are not liable for any indirect or consequential losses (including loss of earnings or business interruption).
- Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be limited or excluded.
- Where a financial cap applies, our maximum aggregate liability under or in connection with these terms is limited to the total fees you have paid us in the twelve months immediately preceding the event giving rise to the claim.
Intellectual property
Personalised plans, written summaries, and educational materials prepared for you are licensed for your personal use only. You may not republish, redistribute, or resell them in whole or in part without our written consent.
Complaints
If you are unhappy with any aspect of the service, please contact us first at hello@adoctadietclinic.co.uk so we can try to put it right. We acknowledge complaints within five working days and aim to provide a substantive response within twenty working days. You can also raise concerns about a registered Dietitian with the HCPC at hcpc-uk.org/concerns.
Governing law
These terms and any non-contractual disputes arising in connection with them are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
Contact
Adocta Diet Clinic
Fishponds, Bristol, City of Bristol, BS16
hello@adoctadietclinic.co.uk
07555 833 657